Managed Services

DogHouse Media not only develop innovative web sites and host them securely, we also provide comprehensive ongoing support and services for the sites we host. DogHouse services are fully customisable and can be packaged to meet your needs and the nature of your site and several key DogHouse services can be guaranteed by written service level agreements (SLAs).

Security

DogHouse provides ongoing security updates and reporting and can supply independent security testing of your site as an additional failsafe.

Regular site performance reviews

DogHouse can provide regular feedback and reporting on key performance areas of your site including availability, transaction speed, application support or any other areas you nominate.

Scheduled maintenance

We are able to schedule updates and site maintenance due in time periods outside of business hours, so you and your customers are not inconvenienced.

Training services

With training provided by DogHouse, business stakeholders can take over their own content updates and promotional campaigns.

Security updates

Software is updated for good reasons. DogHouse will make sure you are always running the latest security updates for every application used on your site. We can even offer SLAs against security patching response time.

Helpdesk service

Our help-desk services will support your business stakeholders and IT Department. Help-desk service can be monitored and underwritten by SLAs.

Service level agreements

DogHouse don’t just promise services such as training, help desks, regular performance reporting and security checks, we actually deliver a number of our services against written SLAs. If we don’t deliver, you don’t pay us – we pay you.